Frequently Asked Questions
Premium Calming Bed
Our Premium Calming Bed stands out from the rest. It’s specially designed to offer comfort and security for pets dealing with anxiety. With a weighted design and extra internal padding compared to standard beds, it provides deep, supportive cushioning. Wrapped in a durable, silky faux-fur cover, the bed’s soothing materials create a the cocoon-like space mimicking the warmth and security of a mother’s embrace.
The Premium Calming Bed is specifically designed with 100% pet safe materials.
The triple-layered plush internal padding coupled with luxury faux fur creates a cosy, soft surface that pets can sink into.
With hidden zippers and a non-slip base, your floors won’t be damaged
The Premium Calming Bed has a removable, machine washable cover. Simply unzip and remove the interior cushion, then zip back up to close before washing. Place the cover into the washing machine on a gentle, cold cycle. Do not machine dry - simply allow the bed to air dry while you’re playing with your fur friend. After, place the interior cushion in and zip back up. Done!
Deluxe Sofa Bed
The ComfyPuppy Deluxe Sofa Bed lets your furry companion lounge with you on the couch, worry-free. With supportive back and side bolsters that won't sink or sag, it ensures your pet can relax in style.
An extra piece of fabric doubles as a cosy snuggle blanket or can be draped down the front of your sofa for added protection.
The Deluxe Sofa Bed is specifically designed with 100% pet safe materials.
Featuring a luxurious faux fur cover for a soft, cosy surface and double layered internal padding for support. The bed includes supportive bolsters to maintain shape and provide head and neck support.
With hidden zippers and a non-slip base, your floors won’t be damaged
The Deluxe Sofa Bed has a removable, machine washable cover. Simply unzip and remove the interior cushion, then zip back up to close before washing. Place the cover into the washing machine on a gentle, cold cycle. Do not machine dry - simply allow the bed to air dry while you’re playing with your fur friend. After, place the interior cushion in and zip back up. Done!
Premium Bathrobes
The ComfyPuppy Premium Bathrobe is designed to keep your pet warm and dry after baths or wet walks. Made from high quality fabric, it absorbs up to 2 times more water than standard bathrobes allowing your pet to dry quickly and comfortably.
The Premium Bathrobe is specifically designed with 100% pet safe materials.
It's made from 365 GSM high quality fabric that absorbs up to 2 times more water than standard bathrobes allowing your pet to dry quickly and comfortably.
The bathrobe is gentle on sensitive skin and features adjustable Velcro straps for a snug, secure fit.
We recommend cold washing to avoid shrinkage. Do not machine dry, simply allow the robe to air dry while you’re playing with your fur friend.
Order
We ship to Australia, USA, and anywhere in the world!
It depends on where you are. Orders processed here will take 7-10 business days to arrive at any city in the world.
Tracking should be sent to your email. There is a link at the bottom left of this page called "tracking", there you can track your order.
Returns
If you’ve changed your mind after ordering from us, we do accept returns - with some conditions:
The item you're returning must be unused and in re-sellable condition, in the original packaging.
Returns must be lodged within 7 days of receiving the item by emailing us at hello@comfypuppy.co. Please include your full name and include the name of item/s you’re looking to return.
Return postage costs will be at your expense.
Once we receive the return we’ll inspect the item/s to ensure they’re unused, there’s no damage, and you have provided us with all original packaging.
If the item meets this criteria, the refund will be applied to the same payment method that was used to purchase.
We understand that sometimes online shopping can be challenging. If you feel you’ve selected the wrong size for your pup, we’ll happily help to facilitate an exchange.
Please note: The item you're exchanging must be unused and in re-sellable condition, in the original packaging.
Return postage costs will be at your expense.
You must lodge a request to exchange within 14 days of receiving your item.
To arrange an exchange, please email our Customer Service Team via hello@comfypuppy.co, please include your full name, and include the item name in your email.
If you think your ComfyPuppy item is faulty, please email us at hello@comfypuppy.co with the following:
- Your full name
-The name of the item in question
- Photos and/or video of the suspected fault
We’ll then evaluate the situation and establish next steps.
As part of this process, we will work with you to establish the reason for the fault/damage. The more information from you, the better (and faster) we can determine what may have gone wrong and ensure this doesn’t happen again. The item then needs to be returned to our warehouse for us to inspect, once your return is received and inspected we will then asses if the item is faulty due to manufacturing reason.
If it’s been deemed a manufacturing or materials fault, we’ll either exchange the item for you or offer you a refund.